Your satisfaction and well-being are our top priorities at House of Christine. We want you to feel completely comfortable, confident, and beautiful in our headwear. If a model does not perfectly suit you or meet your expectations, that is absolutely fine. Take your time to try your selection at home in a relaxed setting. If you change your mind, we will make the return process as simple and worry-free as possible—because we want you to find exactly what truly feels right for you. Below you will find all important legal information regarding your right of withdrawal as a consumer. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their self-employed professional activity.

Right of cancellation

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.

To exercise the right to cancel, you must inform us (ellen wille THE HAIR-COMPANY GmbH, Werner-Reimers-Straße 10, 61352 Bad Homburg v.d. Höhe, telephone: +49 6172 1711-100, telefax: +49 6172 1711-222, email: info@houseofchristine.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can also exercise your right of withdrawal online at Withdrawal. If you use this online function, we will promptly provide you with a confirmation of receipt on a durable medium (e.g. by email), including information about the content of the withdrawal declaration as well as the date and time it was received. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us or ellen wille THE HAIR-COMPANY GmbH, Ellen-Wille-Straße 3b, 61352 Bad Homburg v.d. Höhe immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

We shall bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.