How do I place an order? 

Once you have added the desired item to your shopping cart and completed the checkout process, your order is final. You can review your selection in the shopping cart before submitting your order.

How can I pay?

We offer various payment methods, depending on your credit history, identity, or shipping address. If you choose to pay in advance, please transfer the order amount beforehand; we will ship your order immediately upon receipt of payment. If you pay via PayPal, Maestro, Visa, or Mastercard, the amount will not be charged until the item leaves our warehouse. 

How do I enter a gift card / gift code / discount code?

If you have received a gift card, gift code, or discount code, you can redeem it when placing your order at www.houseofchristine.de/en.

Here’s how to redeem it in three steps:
1.    Add the desired items to your shopping cart.
2.    In the shopping cart, click “Use gift card / discount code.”
3.    Enter the code and confirm by clicking “Apply.”

If the requirements are met and the code has been entered correctly, the discount or deduction will be displayed in the shopping cart. Multiple discount codes or other codes cannot be combined.

Is it safe to shop at https://www.houseofchristine.de/en/?

Yes, shopping in our online store is safe. We encrypt your data using the SSL (Secure Socket Layer) protocol, so that unauthorized parties cannot view your credit card information or other details during transmission.
House of Christine will not share your personal data with third parties unless you have expressly authorized us to do so. 

I can't complete my order—what should I do?

Please contact us via email, phone, or WhatsApp. We'll be happy to work with you to figure out what the issue is and how we can help you complete your order.

I can’t find the product I’m looking for—what should I do?

Please have as much detailed information as possible about the product you’re looking for, such as the name, model number, or a detailed description. Then contact us via email, phone, or WhatsApp—we’ll be happy to help you find it.

Can I try on the headwear in person?

Since we are an online store, trying on items in person is not possible. However, you can have our products conveniently delivered to your home and try them on at your leisure. If an item does not meet your expectations, you can return it free of charge within 30 days.

Alternatively, there are numerous local specialty retailers that carry our products. We’d be happy to provide you with relevant addresses in your area upon request.

Which countries do you ship to?

We ship to all EU countries, as well as Norway and Switzerland. You can find detailed shipping costs and delivery times for these regions under Shipping & Returns.

Unfortunately, deliveries to other countries worldwide are not possible due to complicated customs procedures. However, for many regions outside these delivery areas, we work with distribution partners—please feel free to contact us via email, phone, or WhatsApp so we can connect you with the appropriate partner in your area.

How is delivery handled?

We partner with DHL/Deutsche Post for shipping.

•    Standard Shipping: Most orders are shipped as standard postal packages—fast, reliable, and free of charge for orders over €100 within the EU.
•    Express shipping: For many delivery addresses, you can also opt for DHL Express for faster delivery times (for an additional fee, regardless of the order value).

You can find detailed information on shipping costs and delivery times under Shipping & Returns.

How much does shipping cost? 

Shipping costs depend on the delivery address and the shipping method selected. For orders over €100.00 with a delivery address within the EU, standard shipping is free. Please note that express shipping incurs shipping costs regardless of the order value.

For certain delivery areas, we reserve the right to decline orders if additional costs arise from working with our shipping provider. This applies, among others, to countries or regions such as the Canary Islands, Corsica, and similar areas.

When will you ship my order?

Orders received Monday through Friday before 1:00 PM are usually processed and shipped the same business day. Orders received after that time, as well as orders placed on weekends or holidays, will be shipped the following business day.

When will I receive my order?

You can find detailed information on estimated delivery times by country or region under Shipping & Returns. Within Germany, delivery usually takes 1 to 3 business days. We reserve the right to make exceptions in the case of sold-out items or delayed deliveries.

I haven’t received a shipping confirmation via email—has my item been shipped?

Please contact us via email, phone, or WhatsApp. We’ll be happy to check the status of your order and send you the tracking number upon request.

What is the return period, and what do I need to keep in mind?

You have a 30-day right of withdrawal starting from the date you receive your order. If you wish to return your order, please fill out the enclosed return form so that we can process your return promptly.

The item should be returned in its original packaging and in the same condition as when you received it. For hygiene reasons, the products must not show any signs of use, such as hair, makeup residue, odors, or torn or removed labels and seals.

If there are clearly visible signs of use, we reserve the right to refuse the return or, if necessary, to charge for the required cleaning and reconditioning.

How can I return products?

For deliveries within Germany, a prepaid and pre-addressed return label is already included with your order. You can simply use this label for your return. If you use this return label, we will cover the return shipping costs for you.

For returns from abroad, please contact our customer service in advance. We will also cover the return shipping costs in this case, provided our return label is used. For technical reasons, however, we cannot automatically include this with the delivery, but we will gladly provide it to you upon request.

How can I exchange individual products?

If you would like to exchange an item for another product, please return the original item within 30 days and order the new item separately from the store.

In the event of a return, we will refund the purchase price and shipping costs as soon as we have received and inspected the returned item. If a desired item is out of stock, you can contact us at any time—we’ll be happy to check if we can still source it for you.

How do I file a complaint about a defective product?

Purchases made at House of Christine are, of course, covered by the statutory warranty. Despite careful quality controls, defects may occur in rare cases. In such cases, please contact us immediately and describe the issue.

As a rule, we will need you to return the item to us for inspection. Please include a detailed description of the defect and a copy of the invoice or order confirmation with your return. If the complaint is found to be valid after inspection and the defect is not due to improper use or other damaging handling, we will replace the item or refund the purchase price—depending on availability.

What should I do if an item is missing from the package or was delivered incorrectly?

If an item is missing or you received the wrong item, please contact our customer service immediately via email, phone, or WhatsApp.

The package was damaged upon delivery. What can I do?

If the packaging or the item is damaged upon delivery, please also contact our customer service as soon as possible so that we can investigate the matter and arrange a solution.

What options do I generally have when filing a complaint?

Please contact us first in the event of a complaint or claim. We will strive to find a satisfactory solution quickly and easily.
Regardless of this, a complaint regarding a product or service purchased from us can also be submitted via the European Commission’s online complaint portal. To do so, visit http://ec.europa.eu/odr and provide our email address info@houseofchristine.de.